Privacy Policy

Information We Collect

We may collect personal information such as name, phone number, email address, delivery address, billing details, order details, customer support messages, and account or login information where applicable.

We may also collect technical information such as device type, browser, IP address, approximate location, pages viewed, referral source, cart activity, and website interaction data.

How We Use Information

We use customer information to process orders, accept payments, arrange shipping, provide order updates, respond to support requests, prevent fraud, improve website performance, personalize shopping experiences, and comply with legal obligations.

We may use contact details to send transactional messages such as order confirmations, delivery updates, payment status, refund updates, and customer service communications.

Cookies and Tracking

Rasdhara may use cookies, local storage, analytics tools, pixels, or similar technologies to remember cart activity, understand website usage, improve performance, support marketing measurement, and provide a smoother shopping experience.

Customers can control cookies through browser settings. Blocking cookies may affect website functionality, checkout, cart persistence, or personalization.

Payment Processing

Payments are handled by secure third-party payment gateway providers. Rasdhara may receive payment status, transaction identifiers, order references, and limited payment method details needed to confirm and reconcile orders.

Rasdhara does not store full debit card, credit card, CVV, UPI PIN, net banking password, or wallet login credentials on its own website systems.

Shipping and Service Partners

We may share necessary order and delivery information with courier partners, logistics providers, payment gateways, technology providers, fraud-prevention services, customer support tools, and professional advisors as required to operate the business.

Only the information reasonably needed for the relevant service is shared with such partners.

Security

We use reasonable technical and organizational safeguards to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

No online system can be guaranteed to be completely secure. Customers should use secure devices, protect login credentials, and avoid sharing sensitive payment information outside the official checkout flow.

Data Retention

We retain customer information for as long as necessary to process orders, provide support, maintain business records, prevent fraud, comply with tax and legal obligations, resolve disputes, and improve services.

User Rights

Subject to applicable Indian law, customers may request access to their personal information, correction of inaccurate information, withdrawal of optional marketing consent, or deletion of information where retention is no longer legally or operationally required.

To exercise these rights, customers can contact Rasdhara through the contact details provided on the website.

Children's Privacy

Rasdhara's website and ecommerce services are intended for users who can lawfully place orders. Minors should use the website only with involvement and consent of a parent or guardian.

Policy Updates

We may update this Privacy Policy to reflect operational, legal, technical, or business changes. The updated policy will be published on this page with the latest update date.